Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"838848fd872a4b94f66aaf49f1649990f0a94180_lout","branding":{"id":"250","key":"smrp","name":"SMRP Support","portalBaseUrl":"/servicedesk/customer/portal/250","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/250/71","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0358ab","headerLinkHoverBGColor":"#0358ab","headerBadgeColor":"#0358ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ec473e39-8727-49d1-95b2-9c362b036ebe/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzcyOWQxNS1mNTA3LTQ4ZWMtYWZmYi0yZDNkN2JiY2ZkZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVjNDczZTM5LTg3MjctNDlkMS05NWIyLTljMzYyYjAzNmViZSI6WyJyZWFkIl19LCJleHAiOjE3NzYwNDcyNjMsIm5iZiI6MTc3NjA0NjY2M30.4turMyW5sT8VzuMEBxTxBvp5Mi0oSw4zrsumrv6QWk8&client=27729d15-f507-48ec-affb-2d3d7bbcfdeb&mode=fit","logoId":"ec473e39-8727-49d1-95b2-9c362b036ebe","isLogoAvailable":true,"helpCenterTitle":"SAS Service & Support Center","sharedPortalName":"SAS Service & Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SAS Service & Support Center","sharedPortalName":"SAS Service & Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/15500768-2dae-4355-b1df-20bce65976ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzcyOWQxNS1mNTA3LTQ4ZWMtYWZmYi0yZDNkN2JiY2ZkZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1NTAwNzY4LTJkYWUtNDM1NS1iMWRmLTIwYmNlNjU5NzZhYiI6WyJyZWFkIl19LCJleHAiOjE3NzYwNDcyNjMsIm5iZiI6MTc3NjA0NjY2M30.S_rHiMQdONuoqr5XewbbjJow3KgjaX7S2dtLOytO2hY&client=27729d15-f507-48ec-affb-2d3d7bbcfdeb&height=300&mode=fit","bannerMediaApiFileId":"15500768-2dae-4355-b1df-20bce65976ab","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"250","key":"smrp","projectId":10351,"serviceDeskId":250,"name":"SMRP Support","description":"<p>Welcome to SMRP Support!</p>\n<p>To get started, choose the category below that fits your request. Each category contains forms designed to route your request to the right team.</p>","portalBaseUrl":"/servicedesk/customer/portal/250","reqTypes":[{"id":"991","name":"Annual Conference - Login Issues","descriptionHtml":"","callToAction":"Annual Conference - Login Issues","introHtml":"<p>Use this form if you are experiencing login or access issues related to SMRP Annual Conference registration in Cvent.</p>","icon":10470,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[415],"key":""},{"id":"990","name":"Annual Conference Sponsorship Information","descriptionHtml":"","callToAction":"Annual Conference Sponsorship Information","introHtml":"<p>Use this form if your company is interested in sponsorship opportunities for an upcoming SMRP Annual Conference</p>","icon":10508,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[415],"key":""},{"id":"1026","name":"Annual Partner Program","descriptionHtml":"<p>Please review the SMRP Annual Partner Program webpage for detailed information and the most up-to-date sponsorship prospectus.</p>\n<p><a href=\"https://smrp.org/About/Become-an-Annual-Partner\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://smrp.org/About/Become-an-Annual-Partner</a></p>","callToAction":"Annual Partner Program","introHtml":"<p>Use this form if your organization is interest in participating in SMRP's Annual Partner Program</p>","icon":10651,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[448],"key":""},{"id":"949","name":"Appeals or Extension Request","descriptionHtml":"","callToAction":"Appeals or Extension Request","introHtml":"<p>Use this form to submit an appeal regarding a certification decision or to request an extension related to your exam or recertification timeframe</p>","icon":10527,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[349],"key":""},{"id":"992","name":"Cancellation & Refund Requests","descriptionHtml":"<p>⚠️Important: Refund requests submitted after the published refund deadline are not guaranteed.</p>","callToAction":"Cancellation & Refund Requests","introHtml":"<p>Use this form to request a registration cancellation and/or refund for the Annual Conference</p>","icon":10484,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[415],"key":""},{"id":"880","name":"Certificate Request","descriptionHtml":"<p>If it has been less than four weeks since your certification was activated, please wait for a notification from the \"The Award Group\" before submitting this request.</p>\n<p>You may access a provisional certificate immediately upon activation through your SMRP portal.</p>","callToAction":"Certificate Request","introHtml":"<p>Use this form if you are unable to locate or access your certification certificate</p>","icon":10529,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[349],"key":""},{"id":"985","name":"Chapter Inquiry","descriptionHtml":"","callToAction":"Chapter Inquiry","introHtml":"<p>Use this form for general chapter-related questions or requests.</p>","icon":10529,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[382],"key":""},{"id":"879","name":"Exam Access / Pearson VUE Issue","descriptionHtml":"<p>If you are looking to schedule your exam, please visit the Pearson VUE scheduling website directly here → <a href=\"https://www.pearsonvue.com/us/en/smrp.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.pearsonvue.com/us/en/smrp.html</a></p>\n<p>If you have already attempted to access the Pearson VUE system and are unable to locate your exam eligibility or schedule your exam, please submit this form so our team can assist you.</p>","callToAction":"Exam Access / Pearson VUE Issue","introHtml":"<p>Use this form if you have submitted an exam application and cannot access Pearson's scheduling site.</p>","icon":10470,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[349],"key":""},{"id":"951","name":"Executive Membership Inquiry","descriptionHtml":"","callToAction":"Executive Membership Inquiry","introHtml":"<p>Questions about executive-level membership options for organizations.</p>","icon":10499,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[382],"key":""},{"id":"989","name":"Exhibit Inquiries","descriptionHtml":"","callToAction":"Exhibit Inquiries","introHtml":"<p>Use this form if your company is interested in exhibiting at an SMRP event or learning more about exhibit opportunities.</p>","icon":10617,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[415],"key":""},{"id":"1025","name":"General Conference Questions or Support","descriptionHtml":"","callToAction":"General Conference Questions or Support","introHtml":"<p>Use this form for general question or support related to the SMRP Annual Conference that are not covered by the other request options.</p>","icon":10667,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[415],"key":""},{"id":"950","name":"Individual Membership Inquiry","descriptionHtml":"","callToAction":"Individual Membership Inquiry","introHtml":"<p>Use this form if you have questions about individual membership options, pricing, benefits, or need help understanding how to join or renew.</p>","icon":10520,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[382],"key":""},{"id":"986","name":"Member Question or Clarification","descriptionHtml":"","callToAction":"Member Question or Clarification","introHtml":"<p>Use this form for general membership questions that don't fit into the other categories.</p>","icon":10667,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[382],"key":""},{"id":"952","name":"Membership Payment Issue","descriptionHtml":"<p>⚠️ PAYMENT INFORMATION NOTICE ⚠️</p>\n<p>PLEASE DO NOT INCLUDE credit card numbers, bank account details, routing numbers, or passwords on this form.</p>\n<p>IMPORTANT: U.S. bank accounts DO NOT have IBAN numbers.</p>\n<p>SMRP staff will provide secure payment instructions (including bank wire information) if needed after reviewing your request.</p>","callToAction":"Membership Payment Issue","introHtml":"<p>Use this form if you are experiencing issues paying for your membership through the portal</p>","icon":10484,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[382],"key":""},{"id":"881","name":"Name Change on Certificate","descriptionHtml":"","callToAction":"Name Change on Certificate","introHtml":"<p>Request an update to how your name appears on your certificate (ex, adding a middle name, removing a suffix etc.)</p>","icon":10529,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[349],"key":""},{"id":"948","name":"Payment Issue or Invoice Request","descriptionHtml":"<p>⚠️ PAYMENT INFORMATION NOTICE ⚠️</p>\n<p>PLEASE DO NOT INCLUDE credit card numbers, bank account details, routing numbers, or passwords on this form.</p>\n<p>IMPORTANT: U.S. bank accounts DO NOT have IBAN numbers.</p>\n<p>SMRP staff will provide secure payment instructions (including bank wire information) if needed after reviewing your request.</p>","callToAction":"Payment Issue or Invoice Request","introHtml":"<p>Use this form is you are experiencing an issue with a certification-related payment, need a receipt, or require an invoice certification fees (including bulk payments).</p>","icon":10484,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[349],"key":""},{"id":"988","name":"Program, Abstract, and Workshop Questions","descriptionHtml":"","callToAction":"Program, Abstract, and Workshop Questions","introHtml":"<p>Use this form for questions related to conference programs, abstract, workshops, or technical session content.</p>","icon":10529,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[415],"key":""},{"id":"882","name":"Recertification Question/Issue","descriptionHtml":"","callToAction":"Recertification Question/Issue","introHtml":"<p>Use this form if you have a question or need assistance with the recertification process.</p>","icon":10529,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[349],"key":""},{"id":"987","name":"Registration/Payment Issue","descriptionHtml":"<p>⚠️ PAYMENT INFORMATION NOTICE ⚠️</p>\n<p>PLEASE DO NOT INCLUDE credit card numbers, bank account details, routing numbers, or passwords on this form.</p>\n<p>IMPORTANT: U.S. bank accounts DO NOT have IBAN numbers.</p>\n<p>SMRP staff will provide secure payment instructions (including bank wire information) if needed after reviewing your request.</p>","callToAction":"Registration/Payment Issue","introHtml":"<p>Use this form for issues related to Annual Conference registration or payment.</p>","icon":10484,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[415],"key":""},{"id":"1027","name":"Sponsorship Question/Request for Information","descriptionHtml":"","callToAction":"Sponsorship Question/Request for Information","introHtml":"<p>Use this form if you have general sponsorship or advertising opportunities.</p>","icon":10508,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[448],"key":""},{"id":"1062","name":"Training Academy - Course Extension Request","descriptionHtml":"","callToAction":"Training Academy - Course Extension Request","introHtml":"<p>Use this form to request an extension for a course you've purchased through the SMRP Training Academy</p>","icon":10467,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[481],"key":""},{"id":"1060","name":"Training Academy Login Issue","descriptionHtml":"","callToAction":"Training Academy Login Issue","introHtml":"<p>Use this form if you're having trouble accessing the Training Academy</p>","icon":10470,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[481],"key":""},{"id":"1061","name":"Training Academy Questions or Course Support","descriptionHtml":"","callToAction":"Training Academy Questions or Course Support","introHtml":"<p>Use this form for general questions or support related to the Training Academy that are not covered by the other Training Academy request options.</p>","icon":10525,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[481],"key":""},{"id":"846","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10531,"iconUrl":"https://kellen.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":349,"name":"CMRP/CMRT Certification"},{"id":382,"name":"SMRP Membership"},{"id":415,"name":"Annual Conference"},{"id":448,"name":"Sponsorship"},{"id":481,"name":"Training Academy"}],"orderMapping":{"349":[949,948,882,881,880,879],"415":[1025,992,991,990,989,988,987],"382":[986,985,952,951,950],"448":[1027,1026],"481":[1062,1061,1060]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":250,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SMRP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNzcyOWQxNS1mNTA3LTQ4ZWMtYWZmYi0yZDNkN2JiY2ZkZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTU2ODk1NTc2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzYwNDc4NjMsIm5iZiI6MTc3NjA0NjY2MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jrYsOIjVTnKcETzxKVw4Ynu8F6ZvB2GOiwv6pxMTIkI","targetCollection":"upload-user-collection-568955761","endpointUrl":"https://api.media.atlassian.com","clientId":"27729d15-f507-48ec-affb-2d3d7bbcfdeb","tokenDurationInMins":20}},"sharedPortal":{"name":"SAS Service & Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}